These terms will be fixed for term of your Agreement. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). We guarantee that Azure Firewall will be available at least 99.99% of the time, when deployed within two or more Availability Zones in the same Azure region. We guarantee that Azure Firewall will be available at least 99.95% of the time, when deployed within a single Availability Zone. Azure Firewall offers fully stateful native firewall capabilities for Virtual Network resources, with built-in high availability and the ability to scale automatically.
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